1. Introduction
Welcome to Adaptif AI. These Terms and Conditions (“Terms”) govern your use of our website (adaptifai.co.uk) and the information, enquiries and services made available through it.
By accessing or using our website or engaging with our services, you agree to these Terms. If you contact us, request a demo or make an enquiry, these Terms apply to your use of our website and enquiry process. Any paid project, subscription, software access, managed automation service, support package or bespoke development work may also be governed by a separate proposal, statement of work, service agreement, data processing agreement or subscription terms.
These Terms are intended for business users. Our services are primarily offered to companies, partnerships, sole traders, agencies and other organisations acting for business or professional purposes. Nothing in these Terms limits any statutory rights or legal protections that cannot lawfully be excluded.
2. About Us
Adaptif AI is a brand operated by AI Automation Solutions Ltd.
Company Name: AI Automation Solutions Ltd
Registered Address: Ashley House, Office 304, 235-239 High Road, London, United Kingdom, N22 8HF
Company Number: 16441287
Email: info@adaptifai.co.uk
3. Our Services
We provide AI automation, AI chatbot, AI voice agent, AI-powered workflow, data processing, content automation, reporting, integration and related consultancy services.
Our services may involve third-party platforms and tools, including but not limited to large language models, generative AI tools, hosting providers, CRM systems, calendar systems, email platforms, telephony providers, Meta/Facebook/Instagram/WhatsApp tools, Google services, analytics tools and automation platforms.
The exact scope, deliverables, timelines, fees, responsibilities and support arrangements for any paid work should be confirmed in a separate written proposal, quotation, statement of work, agreement or subscription document.
4. Website Use
You agree to use our website lawfully and responsibly. You must not:
– use the website in a way that breaches applicable laws or regulations;
– attempt to gain unauthorised access to our website, systems, accounts or data;
– copy, scrape, reproduce or misuse website content without permission;
– introduce viruses, malware, harmful code or disruptive technologies;
– use our website or services to send spam, unlawful communications, misleading messages or harmful content.
We may restrict or suspend access to our website or services if we reasonably believe misuse, security risk or unlawful activity has occurred.
5. Client Responsibilities
Where you engage us for services, you are responsible for:
– providing accurate, lawful and complete information, content and instructions;
– ensuring you have the right to share any data, documents, images, recordings, customer records or business information with us;
– reviewing and approving automation flows, prompts, messages, content, integrations and outputs before business-critical use;
– keeping your own platform accounts, API keys, passwords and access credentials secure;
– complying with laws and platform rules that apply to your business, customers, marketing, communications and data processing activities.
If your project involves regulated, sensitive or high-risk sectors, you are responsible for obtaining appropriate legal, compliance or professional advice before relying on any automation output.
6. Third-Party Platforms, Accounts and Costs
Our services may depend on third-party systems such as OpenAI or other LLM providers, Meta platforms, Google, Twilio, Vapi, ElevenLabs, Retell, CRM systems, email providers, hosting companies, payment providers, analytics tools and other software or API providers.
Unless otherwise agreed in writing, you are responsible for:
– creating, maintaining and paying for your own third-party accounts, subscriptions, credits, API usage, telephony costs, messaging costs and advertising spend;
– complying with the terms, policies and technical requirements of those third-party platforms;
– understanding that third-party pricing, availability, API limits, policies and features may change.
We are not responsible for outages, suspensions, policy changes, price changes, rejected app reviews, API limits, account restrictions or technical changes imposed by third-party providers, although we may support you in resolving such issues where agreed.
7. Meta, Facebook, Instagram and WhatsApp Integrations
If we provide integrations involving Meta, Facebook, Instagram, WhatsApp or related APIs, you must ensure that your use complies with Meta’s applicable terms, developer policies, privacy requirements, messaging rules and consent requirements.
Data accessed via Meta APIs should only be used for the agreed business purpose, such as responding to messages, managing comments, supporting customer enquiries, automating replies, generating reports or improving the relevant workflow.
You must not use Meta-related data for unlawful, unauthorised, discriminatory, misleading, intrusive or non-compliant purposes.
8. AI-Generated Content and Human Review
AI-generated content, chatbot replies, voice-agent responses, email drafts, reports, summaries, recommendations, classifications, extracted data and other outputs may be inaccurate, incomplete, outdated or unsuitable for a particular context.
AI-generated outputs are provided for operational and informational support only and should not be treated as legal, financial, medical, tax, regulatory or other professional advice.
You are responsible for reviewing, testing and approving outputs before using them in important decisions, customer communications, regulated activities, advertising campaigns, legal matters, financial matters, healthcare matters or other high-risk contexts.
We do not guarantee that AI outputs will always be accurate, error-free, compliant, unbiased or uninterrupted.
9. Intellectual Property
Unless otherwise agreed in writing:
– you retain ownership of your own business data, content, brand assets, documents, customer information and materials supplied to us;
– we retain ownership of our pre-existing know-how, methods, templates, workflow blueprints, prompts, reusable components, automation structures, technical approaches, documentation, training materials and general expertise;
– any bespoke deliverables created specifically for you will be licensed or assigned according to the relevant proposal, statement of work or agreement.
You must not copy, resell, redistribute or reverse-engineer our templates, workflows, prompts, documentation, methods or automation structures without written permission.
10. Confidentiality
Each party may receive confidential business, technical, commercial or operational information from the other. Both parties should take reasonable steps to protect confidential information and must not disclose it to third parties except where necessary to deliver the services, comply with the law, use agreed subprocessors or obtain professional advice.
11. Fees and Payment
Fees, payment dates, setup costs, subscriptions, support charges, usage fees and refund arrangements will be set out in the relevant proposal, invoice, order form, subscription terms or service agreement.
Unless otherwise agreed in writing, fees are payable in accordance with the payment terms shown on the relevant invoice or agreement.
12. Availability and Changes
We aim to provide reliable information and services, but we do not guarantee that our website, integrations, automations or third-party systems will always be available, uninterrupted, secure or error-free.
We may update our website, service descriptions, pricing, features, policies and these Terms from time to time.
13. Events Outside Our Control
We are not responsible for delays, failures or interruptions caused by events outside our reasonable control, including internet outages, third-party platform failures, API changes, hosting issues, cyber incidents, regulatory changes, strikes, natural events, power failures, telecommunications issues or actions of third-party service providers.
14. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, consequential or special losses, loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of anticipated savings, loss of data, platform suspension, third-party service failure or business interruption arising from your use of our website or services.
Where liability cannot be excluded, our total liability in connection with a paid service will be limited to the fees paid by you for the specific service giving rise to the claim, unless a separate written agreement states otherwise.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or limited.
15. Data Protection and Privacy
Our use of personal data is explained in our Privacy Policy. Where we process personal data on behalf of a client as part of a project, additional data processing terms may be required.
16. Termination
We may suspend or terminate access to services if you materially breach agreed terms, fail to pay fees, misuse the services, create security risks, breach platform rules or ask us to perform unlawful or inappropriate activities.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over disputes, unless mandatory legal rules require otherwise.
18. Contact
If you have any questions about these Terms, please contact us at:
info@adaptifai.co.uk